What happens when you request deletion
- You submit the form. Tell us the email on your account and what you want deleted.
- We verify it's you. To stop anyone from closing your account, we confirm the request came from you before erasing anything.
- We delete your data and confirm by email. Verified requests are completed within 30 days.
What gets deleted
- Your account and sign-in details (email, phone).
- Your profile and application data — identity details, nationality, family/dependants, eligibility and quote data.
- Documents you uploaded to your encrypted vault (passport and supporting files).
- Messages and case notes tied to your account.
What we must keep, and for how long
Some records can't be deleted immediately because the law requires us to keep them for a limited time:
- Identity & due-diligence (KYC/AML) records and payment/transaction records — retained for the period required by anti-money-laundering, tax and accounting rules, then securely deleted.
These retained records are kept encrypted and access-restricted, used only to meet the legal obligation, and never for marketing. Everything else is deleted.
Prefer email? Write to [email protected] from your registered address. If you're signed in, you can also request deletion from your profile settings.
Request deletion
We'll email you to confirm and to verify it's really you.
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Request received
We've received your request and emailed you a confirmation. We'll verify it and complete it within 30 days.